Get the FREE e-Book, The Eight Tools of Anger Control from Dr Tony Fiore

Become an optimist for better health and happiness

Friends Jane and Anthony have very different ways of viewing the world. Jane is a pessimist (“the glass is half-empty”) while Anthony is an optimist (“the glass is half-full”)

Let’s compare how they think about similar life experiences:

Scenario 1: A bad thing happens: both lose their jobs
Jane is devastated, convincing herself that she is all washed up, she can never catch a break, her boss was an SOB, it is useless for her to try to be successful, and she is not very good at anything.

By contrast, Anthony has a healthier inner dialog, telling himself that he probably wasn’t very good at that particular job, his skills and company needs did not mesh, and the firing was only a temporary setup in his career.

Scenario 2: A good thing happens: both find a new job
Now Jane, ever the pessimist, believes she was able to find a new job only because her industry is now really desperate for people, and they must have been short-handed.

The more upbeat Anthony sees that he landed a new job because his talents were finally recognized and he can now be appreciated for what he can do.
As this example illustrates, research by Dr. Marvin Seligman finds that optimists tend to interpret their troubles as transient, controllable and specific to situations.

When good things happen, optimists believe the causes are permanent such as traits and abilities. Optimists further believe that good events will enhance everything he or she does.

Pessimists, on the other hand, believe their troubles will last forever, will undermine everything they do, and are basically uncontrollable.
Even when good things happen to pessimists, they see these things as temporary and caused by specific factors (which will change eventually leading to a negative outcome)

Why is Optimism Beneficial?

Optimism and hope cause better resistance to depression when bad events strike, better performance at work and better physical health.
In fact, one long term study at the famed Mayo clinic in Rochester, Minnesota found that optimists lived 19% longer in terms of expected life span than did pessimists.

Optimistic thinking skills are also a powerful antidote to anger. In fact, many participants in our anger management classes report their anger lessening as they learn to replace negative thinking and feelings with more positive ones.

How to think optimistically

There is now a well-documented method for building optimism that consists of recognizing and then disputing pessimistic thoughts.
Unfortunately, people often do not pay much attention to their thoughts and thus do not recognize that they may be destructive and leading to negative emotions.

The key to disputing your own pessimistic thoughts is to first recognize them and then to treat them as if they were uttered by an external person, a rival whose mission in life is to make you miserable.

In effect, you can become an optimist by learning to disagree with yourself- that is, by challenging your pessimistic thinking patterns.

For skeptics, it is important to point out that optimistic thinking IS NOT the process of positive thinking in the sense of telling yourself silly affirmations that you really don’t believe.

Rather, it is the process of correcting distorted or faulty thinking patterns that create problems for you.

By teaching yourself to think about things differently (but just as realistically) you can morph yourself from a pessimist to an optimist – and tame that anger bee in the process.

Quick Anger Tip – Manage Your Time Better

Anger is an emotion that is often triggered by a common malady of modern life-time stress. When you think about it, you may see that time is the original equal opportunity employer. We all get the same amount of time to work with-60 minutes an hour, 24 hours per day, 168 hours per week, 8730 hours per year. If you live to the average age of 76 years, you will have had 663,480 hours to accomplish your goals, pursue your dreams, satisfy your passions and desires, and make your mark on the world.

Despite the fact that time is fair, it is elusive. It is also extremely valuable, and it is needed for everything you do. Unfortunately, it cannot be stored like money in the bank. At once a moment in time occurs and then it is gone. You can’t come back to it at a later time and use it. Imagine the parent who does not have time for his or her children when they are growing up, but the parent tells himself that “some day” he will make time for them. The misguided parent finally retires and now wants to dip into the “bank” for the lost time.

But, he is unable to do so as the words to the well-known song “Cats in the Cradle” remind us:

I’ve long since retired and my son’s moved away. I called him up just the other day. I said, “I’d like to see you if you don’t mind.” He said, “I’d love to, dad, if I could find the time. You see, my new job’s a hassle, and the kid’s got the flu, But it’s sure nice talking to you, dad. It’s been sure nice talking to you.” And as I hung up the phone, it occurred to me, He’d grown up just like me. My boy was just like me.

Why can some people handle so many pieces of their complex lives so well, while others seem unable to accomplish almost anything throughout the day? We may admire the people who find enough time to run huge corporations (or even countries), contribute to civil causes, sit on numerous boards, participate in the religious community, and spend quality time with their families.

By comparison, we may feel lucky if we just slog through the day and get the basics done, only to gratefully go to bed to prepare ourselves to begin the same process over again the next day.

The difference is often time management. Strictly speaking we can’t manage time (because it marches on without consulting us in any way), but we can manage how we spend it. At its core, time management is about freeing up more time for the things that matter most to you, while still getting the necessary (and sometimes mundane) life duties done and obligations met. Time management will allow you more time for fun and being with the people you love. Successful Time Management often helps you feel less angry and more fulfilled because it allows you to spend more of your life energy the way you choose.

At this point, you may be convinced that time management is a good thing, but remain unconvinced that you can actually do it. It does seem overwhelming sometimes, but we have found that there are six simple steps to successful time management as a tool to reduce stress and anger in your life.

Step 1 – Develop the proper attitude
Time management begins with an attitude. The attitude is one of taking personal responsibility for your time. This means taking charge of your life instead of blaming others or circumstances for low productivity or lack of time to do things that matter most to you. Granted, life makes many demands on us, but effective time managers find a way to make time for worthwhile activities. This may involve learning to spend less time on things that deliver little value and instead focus on things that merit our time and attention.

Step 2 – Monitor your time
Simply counting how many minutes a day you spend on various life activities will focus your attention on noticing how you spend your time. This will help you get into action to perhaps manage your time differently.
There is no one way to do this. You can count your time in various activities by using any kind of calendar, day timer or to-do-list. It can be paper, computer, store-bought or hand-made. You can keep track of your time down to the quarter-hour, or just an overview.
Use a system that works for you.

Step 3 – Plan your time
Looking at your results, how would you answer the following questions?

  • Were you surprised at how much time you are spending on a particular activity?
  • Were you surprised at how little time you are spending on a particular activity?
  • Would you like to find a way to spend more time on things of value to you?
  • Would you like to eliminate some time-wasters on your list?

There is no correct way to plan your time. Planning is an activity that makes room for many different individual styles. Following are some guidelines that have helped many others:

  1. Never start your day without a plan. Loosely pencil-in your day either the night before or first thing in the morning.
  2. Schedule predictable events first. This might include obvious activities like sleep, work, housework, etc. When planning, allow adequate time for these parts of your life. Then schedule other tasks around them.
  3. Schedule your life long-term (like for the coming year), mid-term (e. g. for the month), and short-term (for the week). Sit down with your family with a scheduling method that is comfortable to you, from the “old-fashion” refrigerator block calendar to electronic methods such the Outlook program on your computer. If you are high-tech you might also want to synchronize your Outlook calendar with your PDA (Personal Digital Assistant) scheduling device such as a Blackberry.
  4. Get things done, one task at a time. As you plan, convert any goal into a list of small steps-simple activities that you can add to a daily to-do list.
  5. Define a time limit for activities. Set clear starting and stopping times for each task. Sometimes a task that typically takes four hours can be completed in three. Activities tend to fill up whatever space is allotted for them. By allowing less space for them on our calendars, we can sometimes squeeze out more hours in the day.
  6. Build in some pleasurable, rewarding or relaxing activities each day “just for you.” Find time to emotionally replenish yourself. Charge your emotional batteries to avoid burn-out. This does not have to take a lot of time and can be very simple like taking a walk, reading a book, working in your woodshop, listening to your favorite CD, etc.

Step 4 – Implement proven time-savers
Try to be more effective, not busier. Work smarter, not harder. The example comes to mind of the two campers sitting a river bed watching the sunset. Suddenly a person is seen struggling in the water. The first camper swims out and saves him. Soon, another person is seen in the water. Again, the first camper jumps in, swims out and saves her. After three times of the same routine, his camping buddy finally jumped up and left. “Where are you going?” asked the first camper. “You can keep jumping in the water all night, if you want to,” said the second camper, “but I’m going upstream to find out why all these people are jumping into the water.”

Some simple time-savers that others have found helpful include:

  1. Weed out activities that aren’t consistent with your values-what you deem as important and valuable. Ask yourself if the activity moves you closer to what you want, what your goal might be, or what you want to become. For instance, if you want to earn an MBA degree to better yourself, watching 6 hours of television a day instead of studying probably is not consistent with your stated values.
  2. Avoid the morning rush.
  3. Go to bed 15 minutes earlier than usual and wake up 15 minutes earlier to allow more time to get organized to leave the house in the morning
  4. Lay clothing out the night before to make morning dressing hassle-free
  5. Finish your personal morning routine (shower, getting dressed, etc.) before the kids wake up
  6. Keep necessary items, such as your car keys, purse, briefcase and school backpacks, in a consistent location for ease of locating during the morning rush
  7. Empower your children to get themselves organized (if they’re older) by making their own lunches the night before, laying out their clothes, packing up their school supplies, etc.
  8. Ask your spouse with help in organizing for the following day
  9. Set the table for breakfast the night before
  10. Set your clocks and watches ahead 5 to 10 minutes to keep you on schedule (yes, it’s psychological but it does tend to work)
  11. Do some jobs immediately. Often we can return phone calls or reply to a letter immediately instead of putting it on our to-do list to complete later. Sometimes we spend more time and energy avoiding a task than it would take to get it done.

Step 5 – Get more organized
By carefully listing our tasks for the near future, we can choose how to spend our time. While looking at the big picture, we can rank each activity according to priority and decide when to do it. Following are some suggestions for managing your to-do lists:

Keep all of your to-dos in one place.
Prioritize your tasks. Choose which items are most important and which ones you need to do today, this week, this month, this year and in coming years. Be honest about the items you never really intend to do, and be willing to let them go. You’ll save yourself needles mental and physical clutter.

Clear out the clutter. An important part of this process is deciding what not to do. When we purge the low-value activities from our to-do lists, we open up a lot of breathing space in our lives.

Step 6 – Actually do your do’s
Some people unfortunately are time challenged partly because they spend much of their day making to-do lists, instead of actually doing the items on the list. Obviously, this is useless and counter-productive. It may be another way of avoiding doing what you should do but don’t really want to.

Recommended web resources for further help with time management:
www.franklincovey.com

How to deal with difficult people coping with the aggressive driver when he is a loved one

45 year old John terrorized his family when they were his passengers. He would yell at them if they complained about his driving.

He would ignore them when they showed signs of discomfort and even seemed to enjoy scaring his passengers with his maneuvers such as tailgating, weaving in and out of traffic, passing other cars dangerously, and pulling too far into crosswalks so pedestrians are unable to safely cross the street.

John would show aggression in other ways too — like insisting on choosing the radio station, controlling the volume of the radio, and controlling the temperature, the fan setting and where the vents are aimed while driving. He refused to stop for restroom breaks on long trips.

John was anything but “passenger-friendly” yet he did not see himself as the problem. Statistics show that while 70% of drivers complain about the aggressiveness of others, only 30% admit to their own aggressiveness. John saw other drivers as “stupid, ” his family/passengers as “whiney,” and the roadway as his personal terrain. Unfortunately, we all pay the price for this kind of distorted thinking.

High cost of aggressive driving

According to recent statistics, aggressive driving is at the core of numerous fatalities, injuries and dollar costs associated with accidents. More specifically, it is linked to:

  • Fatalities (425,000 per decade)
  • Injuries (35 million per decade)
  • Dollars (250 billion per year)

The cost to the emotional well-being of family members is also very high. Often, family members develop a fear of driving with the aggressive driver. While they may not talk about it, passengers may lose esteem, respect and affection toward the driver.

Younger passengers may also be affected later in life by being exposed to this kind of driving behavior. By watching and then modeling their aggressive-driver parent, the child may develop similar attitudes and driving behaviors when he or she becomes a driver.

Driving under the influence

At its root, aggressive driving is caused by poor ability to handle angry feelings. The aggressive driver is, in effect, driving under the influence of impaired emotions. Studies list many reasons why driving arouses anger in aggressive drivers. Some of the most common are:

  1. Territoriality. The car is a symbol associated with individual freedom and self-esteem. Our car is our castle and the space around it is our territory. When other drivers invade our space the aggressive driver responds with hostility to protect his “castle.”
  2. Restriction. In congested traffic, you are prevented from going forward. This can lead to frustration, anxiety and an intense desire to escape the restriction.
  3. Multitasking. We become irritated at others when we see them driving poorly while talking on the cell phone, eating, or performing personal grooming.
  4. Poor life planning. We don’t allow enough time to get to our destination on a consistent basis so we “press” to make up for the lost time and then become stressed and angry at other drivers who we see as frustrating our mad dash.

What can you do as a passenger?

While aggressive driving behavior ultimately must be changed by the driver himself, the following are some survival tips that may help until that occurs:

Refuse to passenger with such a person until he or she changes.

Share with driver how you feel when they drive aggressively. For example: I feel anxious about how fast we’re going (instead of “you are driving too fast”); I’m upset about the way you swore at that driver and I am fearful how it will affect our children who heard you; I feel afraid when you approach pedestrians too fast; I feel bullied by you when you won’t stop for a bathroom break.

Encourage person to look at their “driving philosophy” and to develop more empathy regarding how others (like the family) are being negatively impacted by his or her poor driving behavior. That is, help him see himself through the eyes of his family.

This honest feedback from loved ones can be a powerful tool to encourage the aggressive driver to become a better citizen of the roadways.

Diffuse family anger by talking differently — to yourself!

Case #1: Jeanette and Tom had been married 15 years. Wanting to surprise him for his birthday, Jeanette bought (with her own money) Tom a big-screen LCD television.

Tom’s reaction? He instantly blew up and berated Jeanette for spending so much money, buying more television than they needed, and buying a bigger one than they had previously looked at together. Jeanette was dumbfounded at his reaction, as she truly thought this would be a gift that would greatly please her husband.

Case#2: Jim was having a friendly beer with his brother-in-law Jack when the discussion turned to Jack’s extreme success in life.

Wanting to complement him, Jim commented on how far he had come, how proud of himself he must be and how much he is an inspiration to others, given his background with alcoholic and dysfunctional parents. Rather than seeing this as a complement, however, Jack became offended and angry and began to berate Jim for having said such a thing that he was interpreting as a “put down.”

Anger is caused by our view of things

As these examples clearly show, people are not disturbed by things or events, but by the view they take of them—an observation made in the early 2nd Century by Greek philosopher Epictetus.

When an upsetting family event occurs, you have a choice of how you are going to explain it to yourself —what you are going to tell yourself about it—which will greatly influence how angry, stressed, or upset you will become over it.

Learning to change what you tell yourself – your self-talk – is a powerful tool to break a cycle of negativity that can often poison our minds when we get angry. We all have a voice in our mind that tells us messages and stories about family members and how they behave.

Tom, who exploded when his loving wife bought him a new television was telling himself things like: she has such poor judgment buying a bigger TV than we need; there she goes again, spending money excessively; why can’t she ever do what I want her to do? Why did I marry such a woman?

Of course, none of these things made any sense to Tom once he cooled down and became his rational self again. But, at the moment of anger explosion, all those self- statements seemed 100% real and true to him.

Jack who became offended at being congratulated for overcoming his past, was actually having the following conversation in his head: he is putting me down because I had alcoholic parents; he is saying I am not capable of being successful on my own instead of “overcoming” something in my past; he is mocking me because of how I grew up.

No wonder he became so upset at Jim’s innocent attempt at a compliment. Like many of us, he was responding to his perspective of what was being communicated —not Jim’s.

Three Steps to Change Self-Talk

Step 1 – Retreat and Think Things Over. Do not respond immediately to a family anger or stress trigger. Give your body and your mind a chance to calm down so you can think rationally. Research shows this may take at least 20 minutes.

Step 2 – Look at the evidence. The most convincing way of disputing negative self-talk toward a family member is to show yourself it is factually incorrect. Do not lie to yourself, but like a detective simply and honestly look at all the evidence around the issue at hand.

For instance, when calm Tom remembered that his wife was excellent with money and rarely overspent. Jack remembered that Jim never disparaged him and, in fact, had always supported him throughout the years of their friendship.

Step 3 – Find alternative ways of interpreting the behavior of family members that is more positive—and more useful.
Tom was finally able to see his wife’s buying behavior as a sign of love and caring for him, rather than trying to hurt him or cause stress.
Jack was eventually capable of seeing that Jim was truly trying to complement him and that he truly saw Jack as someone to be admired because of how far he had come in life.

Six parental tips for your angry children

It was labor day when 8 year old Brandon’s mother heard a commotion from her child’s room. Seems that his 14 year old visiting cousin said something that upset Brandon which caused Brandon to strike the other boy. His mother Michelle hysterically called her therapist wondering what to do and how to handle the anger in her young son which seemed to be escalating as he became older.

Her therapist wisely explained that children become angry in a variety of situations. Common causes of childhood anger include: frustration, needing attention, feeling powerless, being misunderstood, not feeling good about themselves, feeling helpless, being belittled or made fun of, not having physical needs taken care of, having a parent take over instead of asking if the child wants help, being disappointed, having difficulty saying what they need, or being punished.

The problem of excessive childhood anger is growing. Yet many parents—like Michelle—feel they don’t have the tools to teach their children how to deal with normal angry feelings in an appropriate manner, without hitting or yelling at others, or losing control. Therefore, some parents ineffectively deal with their child’s anger by demanding that he or she stop being angry. Worse, some parents actually yell at or hit their child in attempts to “teach” their child not to be angry. That is like putting them alone in the woods unarmed with a raging black bear to teach them not to be fearful!

Alternatively, good parenting requires teaching children the practical skills needed for anger control. Although feeling angry is a part of life that no one can avoid because it is “hardwired” in our brains as a protective and survival mechanism, we can teach our children positive ways to cope with these normal angry feelings. Learning the tools of anger management empowers children, makes them more effective and pleasant human beings, and improves the world by decreasing hatred, violence and conflict.
Following are six tips for parents to help their children manage anger, based on our model of anger management called the eight tools of anger control”:

Tip #1 – Teach how to respond instead of react
Parents can teach their children the difference between feeling angry and acting on anger. Michelle explained to Brandon that feeling mad is neither good nor bad, but hitting someone out of anger is not OK. She then explained that we have choices as to how to deal with angry feelings. Encouraging your child to take time-out until they cool down, to keep a journal, draw, or talk out their emotions are positive outlets for feelings of anger.

Providing a means by which to channel feelings into positive actions is another tool to help your child deal with his or her angry feelings. Examples might include taking a relaxing walk, writing letters and cards, doing something nice for another person, or donating time to a worthwhile community project geared toward helping others.

In the short run, life at home will be easier when children learn how to work through anger. In the long run, children will continue developing ways to cope with anger as they become teenagers and adults, and will pass these skills along to their own children.

Tip #2 – Be aware of how your children are seeing you
Start by setting a good example. Children learn from observing your behavior. Be aware of the messages you are sending your child in terms of how you behave toward them, how you behave toward other people, and how they see you handling your own anger and stress.

Unfortunately, some misguided parents create hatred in their children by modeling prejudice, intolerance, disrespect or violence toward other people that may be different from them or have different word views. Teaching “empathy” (the ability to see the world from the perspective of another), openness, tolerance and understanding are extremely valuable anger-management tools to teach yourself and your children.

Tip #3 – Tell children personal stories of triumph
Your children need to hear stories of how you may have overcome hardship, adversity, or other life challenges. Research shows that hearing your stories of empowerment over rough times or situations can make your children feel more attached to you, and give them more hope for themselves to be able to overcome their life difficulties. Having more optimism and developing more positive attitudes can often reduce anger in children and adults alike.

Tip #4 – Be consistent in parenting
At any age, anger is often generated between the gap between what is expected and what actually occurs in reality. With children, it is especially important to outline exactly what the consequences are (positive and negative) for their behavior—and then stick to it! Consistency makes children feel more secure, less anxious, and less likely to react angrily if they don’t get “their own way.” Parental consistency between parents or other adults in your child’s life is also very important to create stability and a sense of predictability.

Tip #5 – Reduce family stress
Coping with family stressors is an important tool of anger management, as angry outbursts are much more likely to occur as personal and family stress levels rise. There are many ways to buffer family stressors such as maintaining regular rituals for eating together, sharing the day with each other, finding time to play together, and emotionally supporting each other.
Parents can also help their children learn to calm themselves or self-sooth when angry. It is often helpful to calm their anger by using the five senses: touching, smelling, tasting, hearing, and seeing. Squeezing play dough, splashing in water, running around outside, listening to music, painting a picture, tensing and relaxing muscles, taking slow deep breaths, or eating a healthy snack are all good responses to angry feelings.

Children who respond well to touch can be taught how to massage their own neck or arms as a self-calming technique. These same children also may find a great deal of comfort in stroking or caring for a pet. To reduce stress, try telling your child the following:

  • Let’s draw a picture about how you feel
  • A warm bath sometimes helps wash away angry feelings
  • When you feel hungry and irritable, tell me and I’ll find a snack for you
  • Sit down and take slow deep breaths until you have calmed down

Tip #6 – Teach your child how to solve problems
Parent can teach their older preschool, school-age and teenage children to problem solve as a “prevention” tool for getting angry. Michelle, for instance, taught Brandon to “stop and think” the next time he was angry—before losing control and striking other children. She also taught him how to listen to his cousin with both his eyes and ears, before getting upset so that he could “name” the problem and discuss what was upsetting him.
Turns out that Brandon’s cousin had made a disparaging remark about Brandon’s father who happened to be incarcerated. Once the issue was named, Michelle taught Brandon to think of different ways to solve the problem. They agreed on Brandon telling his cousin how much it hurt his feelings to hear “bad” things about his father. As a final step, they agreed to discuss how well their planned worked in a few days.

Most children will need adult help in thinking through this process and coming up with creative ways to solve problems. And it does take time. The advantage, however, is that after doing this process over and over, most children soon will become fairly good at identifying a problem and coming up with different options for solving the problem on their own. A child that has much practice in thinking of different ways to solve a problem is much more likely to solve a conflict in a positive way instead of just reacting with the anger response.

Five lessons on how anger can be a GOOD thing!

Lynn, age 40 was in the luggage station at the airport with her sister-in-law. They patiently waited for the airline to find their luggage—as did her husband circling the airport in his car in attempts to transport the women home.

After two hours, Lynn decided to take action; she angrily confronted a supervisor, indicating loss of patience and incredulity at their lack of concern over the issue.

Guess what? Presto! The luggage was found within about 10 minutes with ample apology from the supervisor.

Clearly the angry confrontation “worked” in the sense that it got the desired behavioral result and there were no negative consequences or “costs” to the angry expression.

While anger is NOT appropriate most of the time, there are circumstances when anger expression is in fact the right thing to do.

Lesson #1: Anger expression is good if it gets results without a high emotional, financial, personal or social cost.

John was a legal professional who had been unjustly accused of impropriety with one of his clients. She had filed a report with his professional licensing board.

John was traumatized and fearful, as this had never happened in over 25 years of practice as a family law attorney. After giving in to his feelings for several months (which almost incapacitated him) he decided to see a criminal defense lawyer and fight for his career.

Once he got past his hurt, humiliation and self-pity, he was able to get in touch with his anger in the form of “righteous indignation.” That transition energized and motivated him to protect himself and survive the unfair and untrue accusations against him which threatened his distinguished career.

Lesson #2 – Anger can be a good thing if it gets us past fear and paralysis and catapults us into appropriate action.

Lesson #3 – Anger can be a good thing if it switches us from apathy and inaction to positive intention and helps us refocus on our broader life goals.

Like the mythical desert bird that rose from its ashes, Mothers Against Drunk Driving (MADD) is a phoenix that emerged from tragedy.

Candy Lightner founded MADD (Mothers Against Drunk Driving) in 1980 following the death of her 13-year-old daughter Cari in Fair Oaks, Calif., on May 3.

Sadly, Cari was walking to a school carnival when a drunk driver struck her from behind. The driver had three prior drunk driving convictions and was out on bail from a hit-and-run arrest two days earlier. Today, MADD is the largest crime victims’ assistance organization in the world with more than 3 million members and supporters.

Lesson #4: Anger is good if we convert it to a social positive and make an improvement in the world.

Shelly had a friend who was constantly late. This was very upsetting to Stacy, who never said anything about it. Instead, she began to make excuses not to see her friend.

She was on the verge of losing a valuable friendship. One day she mustered up her courage and decided to tell her friend that being late was difficult for her, making her feel unimportant, angry and resentful.

The friend’s response? Contrary to Shelly’s fears, the friend did not bolt! Rather, she decided that she valued Shelly’s honesty— then apologized profusely and began arriving on time.

Lesson #5; Appropriately asserting yourself rather than holding in anger often facilitates a closer relationship. It is very difficult for people to choose the option to change their behavior if they don’t know you are upset with them.

Explosive rage: Does anger management training help?

Everyone has heard of road rage incidents wherein usually calm and responsible people “snap” and commit an aggressive or violent act. Turns out, that “losing one’s temper” can occur in many different life situations and cause serious emotional or physical harm to others. It is a pattern in which tension builds until an explosion brings relief, followed later by regret, embarrassment, or guilt. Called “Intermittent Explosive Disorder” (IED), it is defined by attacks of impulsive rage that seem out of proportion to the immediate provocation and has serious consequences such as verbal abuse, threats, property damage, assaults, and injury.

How common is it?

As reported in the September, 2006 edition of Harvard Mental Health Letter recent research on IED is showing that this condition is more common and more destructive than anyone had supposed. One study showed that people with more severe cases (at least three rage attacks in one year) averaged 56 life-time attacks resulting in an average of $1600 worth of property damage and 23 incidents in which someone required medical attention.

Who is most likely to have these episodes?

According to research, the percentages suffering from this disorder are about the same for men and women, blacks and whites. Only age made a difference. Younger people were more likely than older people to show these uncontrolled rage episodes. As you might suspect, persons who suffer from IED are more at risk for other emotional problems because of the increased stress in their lives.

What causes the attacks?

Behavior patterns such as rage attacks are complex and often are a combination of what is going on in your brain chemistry, what is occurring in your life and also what emotions your thinking patterns are causing.

Scientists do not yet have the answers as to what triggers rage episodes but it may have to do with brain chemistry problems as well as the outlook that people have about life as well as attitudes about how to handle life frustrations and stress.

What treatments help?

According to the Harvard Mental Health Letter, “Anger management through a combination of cognitive restructuring, coping skills training and relaxation training look promising.” This means that to control rage, people need to learn how to think differently about life events, and to learn specific skills to deal with common anger “triggers.” One of the recommended skills is that of learning to deal with stress through relaxation training.

Other skills that we our anger management clients have found to be extremely useful include:

  • Developing empathy toward others (seeing the world as they see it)
  • Taking charge of how you respond to stress, rather than just reacting instinctively
  • Changing self-talk to create different emotions in response to anger triggers
  • Learning to communicate assertively rather than with anger
  • Letting go of resentments, grievances and grudges
  • Retreating to think things over and calming down before blowing up in rage

How can you find a program for you?

Anger management programs are becoming more common across the country. The following resources provide directories of qualified providers, some of which teach the specific skills listed above:

In addition, there are a variety of home-study and online programs appearing on the internet. The quality of these programs vary a great deal, so it is prudent and wise to pick one that is authored by credible mental health professionals and is approved or certified by state agencies (although unfortunately most states do not approve or disapprove anger management programs) or other professional bodies.

Six tools to repair emotional damage in your marriage

Rudy and Marjorie were on the verge of divorce. Married 12 years, they had constant verbal battles ending in what therapists call emotional disengagement— meaning that they simply ignored each other for days on end.

Emotionally, they were simmering inside and also lonely for each other, but were unable to reach out and communicate these feelings. They were in a “cold war” with both waiting for the other to make the first move to melt the icy atmosphere.

This couple suffers a common marital malady—lack of skills to repair emotional damage done to each other.

According to marital research, almost all couples fight; what often separates the “masters” of marriage from the “disasters” of marriage is the ability to repair the subsequent damage.

Acquiring good repair skills gives the couple a way to recover from the mistakes they may have made. These repair skills provide a “fix” for the damage caused in attempting to communicate to each other in a way that caused emotional hurt to one or both of them.

It is common for partners to make relationship mistakes – after all anyone can have a bad day, be under too much stress or just use poor judgment in dealing with a situation.

Rather than emotionally disengaging from each other or staying angry, try to “fix it” if you are the offender.

And if you are the receiver of the damage, your challenge is to find a way to accept your partner’s repair attempt— that is, to see your partner’s repair attempt as an effort to make things better.

Repair Tool #1—Apologize

A simple sincere and heartfelt apology can sometimes do wonders for a relationship, especially if your partner sees you as a person who never admits they are wrong or at fault. Say things like: I’m sorry; I apologize; What I did was really stupid; I don’t know what got into me.

Repair Tool #2—Confide Feelings

Be honest and share the feelings that are underneath the anger such as fear, embarrassment, or insecurity. Your partner may respond to you quite differently if they see those other emotions, instead of just the anger.
Confiding what is in your heart and in your mind can make a huge difference in promoting understanding, closeness, and intimacy.
Say things like: I was really afraid for our daughter when I got so angry; I didn’t want to hurt you; I just lost my cool.

Repair Tool #3—Acknowledge Partner’s Point of View

This doesn’t mean you have to agree with it; just acknowledging it can decrease tension and conflict because it shows your partner you are at least listening to them. It also demonstrates empathy—the ability to see things from their vantage point instead of only yours.
Say things like: I can see what you mean; I never looked at it that way.

Repair tool #4—Accept Some of the Responsibility for the Conflict

Very few conflicts are 100% the fault of either partner. Instead, most conflicts are like a dance with both of you making moves to contribute to the problem. Inability to accept any responsibility is a sign of defensiveness rather than the openness required for good communication. Say things like: I shouldn’t’ have done what I did; I guess we both blew it; I can understand why you reacted to me that way.

Repair tool #5—Find Common Ground

Focus on the issue at hand and what you have in common rather than your differences. For instance, you might both agree that raising healthy children is a common goal even though you differ in parenting styles. Say things like: We seem to both have the same goal here; we don’t agree on methods but we both want the same outcome.

Repair Tool #6—Commit to Improve Behavior

“I’m sorry” doesn’t cut it if you continually repeat the offensive behavior. Backup words with action. Show concrete evidence that you will try to change. Say things like: I promise to get up a half hour earlier from now on; I’ll call if I’m going to be late; I’ll only have two drinks at the party and then stop.

How to cope with a loved one driving under the influence of impaired emotions

45 year old John terrorized his family when they were his passengers. He would yell at them if they complained about his driving.

He would ignore them when they showed signs of discomfort and even seemed to enjoy scaring his passengers with his maneuvers such as tailgating, weaving in and out of traffic, passing other cars dangerously, and pulling too far into crosswalks so pedestrians are unable to safely cross the street. He had no awareness that his driving was not legal, that he was breaking many laws, or that he was behaving like a criminal.

John would show aggression in other ways too — like insisting on choosing the radio station, controlling the volume of the radio, and controlling the temperature, the fan setting and where the vents are aimed while driving. He refused to stop for restroom breaks on long trips.

John was anything but “passenger-friendly” yet he did not see himself as the problem. Statistics show that while 70% of drivers complain about the aggressiveness of others, only 30% admit to their own aggressiveness.

John saw other drivers as “stupid,” his family/passengers as “whiney,” and the roadway as his personal terrain. Unfortunately, we all pay the legal and emotional price for this kind of distorted thinking.

High cost of aggressive driving

According to recent statistics, aggressive driving is at the core of numerous fatalities, injuries and dollar costs associated with accidents. More specifically, it is linked to:

  • Fatalities (425,000 per decade)
  • Injuries (35 million per decade)
  • Dollars (250 billion per year)

The cost to the emotional well-being of family members is also very high. Often, family members develop a fear of driving with the aggressive driver. While they may not talk about it, passengers may lose esteem, respect and affection toward the driver.

Younger passengers may also be affected later in life by being exposed to this kind of driving behavior. By watching and then modeling their aggressive-driver parent, the child may develop similar attitudes and driving behaviors when he or she becomes a driver.

Driving under the influence

At its root, aggressive driving is caused by poor ability to handle angry feelings. The aggressive driver is, in effect, driving under the influence of impaired emotions. Studies list many reasons why driving arouses anger in aggressive drivers. Some of the most common are:

Territoriality. The car is a symbol associated with individual freedom and self-esteem. Our car is our castle and the space around it is our territory. When other drivers invade our space the aggressive driver responds with hostility to protect his “castle.”

Restriction. In congested traffic, you are prevented from going forward. This can lead to frustration, anxiety and an intense desire to escape the restriction.

Multitasking. We become irritated at others when we see them driving poorly while talking on the cell phone, eating, or performing personal grooming.

Poor life planning. We don’t allow enough time to get to our destination on a consistent basis so we “press” to make up for the lost time and then become stressed and angry at other drivers who we see as frustrating our mad dash.

What can you do as a passenger?

While aggressive driving behavior ultimately must be changed by the driver himself, the following are some survival tips that may help until that occurs:

  1. Refuse to passenger with such a person until he or she changes.
  2. Share with driver how you feel when they drive aggressively. For example: I feel anxious about how fast we’re going (instead of “you are driving too fast”); I’m upset about the way you swore at that driver and I am fearful how it will affect our children who heard you; I feel afraid when you approach pedestrians too fast; I feel bullied by you when you won’t stop for a bathroom break.
  3. Encourage person to look at their “driving philosophy” and to develop more empathy regarding how others (like the family) are being negatively impacted by his or her poor driving behavior. That is, help him see himself through the eyes of his family.

This honest feedback from loved ones can be a powerful tool to encourage the aggressive driver to become a better citizen of the roadways.

How to control your emotions on the road

Dateline: December 4th. Orange County, California. A 29 year old man was shot to death, an apparent victim of road rage. According to newspaper accounts, he had a reputation for never backing down from a fight.

The man and his half brother were heading home from a plumbing job when the trouble began. Driving in a criminal fashion, three men in another car zoomed in front of their car. These men started hurling profanities and flashing obscene gestures at the brothers, who returned the insults.

Things escalated until an illegal gun was pulled. Rather than backing down, the man got out of his car and began walking toward the gunman. Two shots rang out, missing the man who then continued to walk toward the gunman until he was shot and killed.

While this tragic incidence is illustrative of an extreme case of aggressive driving, there are thousands of lesser cases in the United States yearly. According to the AAA Foundation for Traffic Safety, incidents of aggressive driving have increased by 7% every year since 1990; however, few courts mandate anger management treatment for traffic offenders.

Five Zones of aggressive driving

Research by Dr. Leon James at the University of Hawaii reveals five categories of aggressive driving. Which zone do you or a loved one fall in?

  1. The Unfriendly Zone: Example: closing ranks to deny someone entering your lane because you’re frustrated or upset.
  2. Hostile Zone: Example: Tailgating to pressure another driver to go faster or get out of the way.
  3. Violent Zone: Example: Making visible obscene gestures at another driver.
  4. Less Mayhem Zone: Pursuing other cars in a chase because of provocation or insult.
  5. Major Mayhem Zone: Example: Getting out of the car and beating or battering someone as a result of a road exchange.

Do aggressive drivers see themselves as such?

According to Dr. James and his research team, drivers who consider themselves as almost perfect in excellence (with no room to improve) also confessed to significantly more aggressiveness than drivers who see themselves as still improving.

What this means is that despite their self-confessed aggressiveness, 2 out of 3 drivers still insist on seeing themselves as near perfect drivers with almost no room to improve.

These drivers see “the other guy” as the problem and thus do not look at their own aggressive driving behavior.

What causes aggressive driving behavior?

While there is no one standard definition for aggressive driving, many psychologists see anger as the root cause of the problem. Regardless of the provocation or the circumstances related to problems on the road, it is ultimately our emotional state, our stress levels and our thinking patterns that either cause us to drive aggressively or lead us to be the victims of others.

In short, many of get us get in trouble because we are driving under the influence of impaired emotions, especially anger.

Like drunk driving, aggressive driving is more than a simple action or carelessness; it is a behavioral choice that drivers make.

It is normal and natural to feel angry when certain events frustrate us on the road. But, how do you deal with these angry feelings to cope with the situation more effectively?

Two ways to cope with impaired driving emotions

Research clearly shows that reducing stress and changing your self-talk can help you cope. It is important to learn these skills so you will not need the services of a criminal attorney for a road-rage related offense:

  1. Reduce your stress. Driving is emotionally challenging because unexpected things happen constantly with which we must cope. We often drive under the pressure of time, or the pressure of congestion and delays which add to our general stress level. Suggestions include listening to relaxing music or educational tapes on the road, leaving 15 minutes sooner, and getting up earlier so you are less rushed.
  2. Change your perspective with different self-talk. Learn to view the situation differently. Anger and stress are caused more by our perspective of things than the things themselves. Much research shows that what we tell ourselves also much to do with the emotions we create, including anger. Suggested self-talk statements that will reduce anger and stress on the road are:

Traffic delays are a part of living here. I must accept what I cannot change.
I will allow more time from now on to take into account traffic delays.
I do not need to take personally the bad or aggressive driving patterns of other drivers. They are not doing this to me personally; they don’t even know I exist as a person.

The person driving badly may be having a bad day and I need to be more tolerant or empathetic. Perhaps it is an old person doing the best they can. Perhaps it is a young mother trying to get to the babysitter on time after work. It could be someone who just came from the doctor’s office with bad news about their health.

Getting upset will not change the traffic situation; getting upset will only make me more miserable.

Anger in the workplace – key management strategies

Joe, a 15 year city employee with a good record began missing work, and showing irritability with supervisors and customers alike. He then started to shout at customers who frustrated him.

As complaints mounted, his supervisors “wrote him up” but did not try to discover the reasons for his drastic change of behavior. Finally, when mildly teased by a co-worker, Joe attacked and hit him. At this point, he was suspended and ordered to anger management classes.

Dealing with angry employees is not only challenging for managers, but extremely expensive in terms of wasted employee time, increased turnover rates, mistakes, and high levels of personal stress and illness. By contrast, proper handling can promote personal growth in the employee, reduce employee stress, and promote increased workplace harmony.

How prevalent is the problem of workplace anger?

In 1993 the national Safe Workplace Institute released a study showing that workplace violence costs $4.2 billion each year, estimating over 111,000 violent incidents.

According to the Bureau of Justice Statistics, about 500,000 victims of violent crime in the workplace lose an estimated 1.8.million workdays each year.
This presents an astounding $55 million in lost wages for employees, not including days covered by sick and annual leave and a loss of productivity that has direct consequences for an employer’s bottom line.

Joe’s assault on his co-worker did not occur all at once. Anger storm clouds had been forming for quite some time. What signs should a supervisor or manager look for and how should it be dealt with? According to Workplace Violence, there are four levels of anger expression which need to be dealt with at the lowest level, to prevent escalation:

Four levels of workplace anger

  • Level 1 – Employee upset. Sensitive to criticism, and irritable. Displays “passive-aggressive” behaviors such as procrastination of work, expressing sarcasm, being late to meetings.
  • Level 2 – Behavioral symptoms escalate. Angry remarks are expressed. Employee is openly critical of others and the company. More emotional, less rational. Absenteeism and tardiness is common.
  • Level 3 – Escalating physical, emotional and psychological arousal. Raising voice, throwing things about, slam door, threats.
  • Level 4 – Assaultive behavior and or destruction of property.

Anger management training for supervisors and managers can help them as individuals and give them better skills to manage difficult employees, before the situation rises to a Level 4 crisis.

Key management strategies:

Strategy 1– Know your resources
Company resources include EAP (employee referral program), and HR (human resources). Community resources include psychologists, substance abuse programs, and anger management programs.

Strategy 2 – Assertive Communication
This means that you express your thoughts, feelings and opinions directly in an honest, open, straightforward and sincere manner. It also involves learning to actively listen to employees and being aware of non-verbal communication that goes beyond his or her words.

Strategy 3 – Set Limits
When you set limits with others in the workplace both parties know what they can expect from each other. When you clarify individual expectations, you avoid misunderstandings that can occur and thus avoid potential conflicts. For example, instead of asking support staff, “will you get this report to me as soon as possible?”, verbalize a specific time you need it.

Strategy 4 – Establish Consequences
In the real-world workplace, you may encounter conflicts with employees who are uncooperative or are unwilling to comply with the rules or policies of your company. As a manger, you may have to take an action that states to the employee the likely outcome of continuing problematic behavior.

Be sure to deliver consequences so they don’t sound like “threats,” but still get the message across.

How to deal with an adult bully

Sixty-four year old Bill was a married retired executive who sought anger management help on the insistence of his wife Ann. After 24 years Ann could no longer tolerate his bullying behavior toward her, their children, and their friends. He would often relate in an insulting, “get in your face” way using a loud, intimidating voice that frightened her.

She often felt like a little girl who was being scolded. He gave her orders with no thought for her feelings or how others were reacting to his behavior. If he did not get his own way, he would often pout or withhold needed finances from her.

Tactics of the adult bully

As this case illustrates, emotional bullying occurs when someone tries to gain control by making others feel angry or afraid. It is often characterized by yelling, and name-calling, sarcasm, mocking, putting down, belittling, embarrassing or intimidating. Ann said that they had no friends because of Bill’s behavior. He was forced into early retirement by his company due to alienation of upper management.

Bullies often have personality disorder

Like many bullies, Bill had a deep sense of insecurity about himself. He completely lacked empathy or the ability to perceive how he was negatively affecting others.

He honestly didn’t see himself as the problem and was constantly in dismay when others around him were devastated or offended by his behavior. Bill had what is known as a “narcissistic” personality disorder. He was only capable of interpreting events from his perspective. Pre-occupied with himself , he had little regard or understanding of the feelings of others.

Can bullies change?

While research shows that most bullies are unable to make deep changes to their personality, they are sometimes able to modify their behavior to the extent that they are more tolerable.

Usually, the motivation to change is inspired by outside influences such as employers, spouses, or children . Bill, for instance, desperately wanted his wife back as he truly loved her to the extent he was able to experience love. Other bullies we have seen in anger management classes decided to change at the threat of losing their job. Jim, a line supervisor in a chemical plant, fell into this category.

The case of Jim

An “old-school” manager, Jim often yelled and threatened employees to motivate them to produce more, thinking his behavior would be seen as positive by the company executives.

Unfortunately, too many employees complained, resulting in his being referred to Human Resources for intervention. Turns out, Jim didn’t want to be seen as a bully, had no awareness others were seeing him that way, and most certainly didn’t want to lose his job of over 25 years.

Thus, he was highly motivated to acquire more effective skills to relate to employees while still maintaining a high rate of production.

He did well in anger management as he learned our tools of anger control— particularly the tool of “empathy” which includes increased social awareness (seeing how he is coming across to others) as well as more sensitivity to the feelings of others.

Unfortunately, not all bullies are as responsive to intervention as Jim was. Many bullies remain bullies because they don’t see themselves as the problem. In this case, you may have to learn how to cope with their behavior, if you are in an unfortunate situation such that you need to continue to be with them but survive.

Four Ways To Cope

Focus on the positive attributes of the bully and try to ignore the negative parts. For instance, Bill had a very sweet and generous side to him when not being a bully— a side Ann could learn to focus on to survive the unpleasant times.

Be confident and look your bully in the eye. Speak in a calm and clear voice while asserting yourself by naming the behavior you don’t like and state what is expected instead.

Create a distraction or change the subject. Try using humor or a well-chosen word to disarm the bully. Give the bully’s ego what it needs. For instance, Ann learned to praise Bill more and give him more credit and acknowledgment for things he did do well. While this tactic is a little manipulatory, it never- the- less worked well to decrease the number of times Bill bullied her. And it allowed Ann to survive a difficult situation.

Recognize stress before it turns into anger

After a stressful day as a computer programmer, Jim pulled into his driveway. The children’s toys were scattered on the walkway to the house.
He immediately began noticing slight tension in his muscles and apprehension in his stomach.

Entering his house, his wife ignored him while she talked with her sister on the telephone. His heart started beating a little faster.

Looking around, he noticed disarray; nothing was picked up, the house was a mess. Irritation and frustration started to settle in. Finally, as his feelings grew, he exploded and began yelling at his wife and children.

Stress may trigger anger

Stress is often the trigger that takes us from feeling peaceful to experiencing uncomfortable angry feelings in many common situations such as the one described above.

Stress is most easily defined as series of bodily responses to demands made upon us called stressors. These “demands” or stressors can be negative (such as coping with a driver who cuts in front of you on the freeway) or positive (such as keeping on a tour schedule while on vacation).

Stressors may external to you (like work pressure) or internal (like expectations you have of yourself or feeling guilty about something you did or want to do).

Whether the stressor is external or internal, scientists have discovered that the major systems of the body work together to provide one of the human organism’s most powerful and sophisticated defenses; the stress response which you may know better as “fight-or-flight”.

This response helps you to cope with stressors in your life. To do so, it activates and coordinates the brain, glands, hormones, immune system, heart, blood and lungs.

Avoid Jim’s destructive behavior toward his loved ones. Before your stress response turns into anger or aggression, use these strategies to get it under control:

Read your personal warning lights

Becoming aware of your stress response is the first step to managing it. This means listening to your body, being aware of your negative emotions, and observing your own behavior when under stress.

For instance, notice muscle tension, pounding heart, raising voice, irritation, dry mouth, or erratic movements.

What you see is what you get

For a potential stressor to affect us -stress us out – we have to first perceive it or experience it as a stressor.

Gaining a new perspective on the stressing situation can often drastically change the effect it has on us. Our stress response can indeed be a response (something we can control) instead of a knee-jerk reaction (which is automatic).

Examples: Cut off on the freeway? “It is not personal. That guy has a problem. I will stay calm.” Bullied by a co-worker? “If I react, he wins. Later, I will privately let him know how I feel about what he did. If that doesn’t work, I’ll discuss it with our manager.”

Stress-Guard your life

You can also make many life-style changes to reduce or minimize feeling stressed-out, even if you can’t change some of your actual stressors
For instance, manage your time better, establish priorities, protect yourself from toxic relationships, find a way to manage your money better, or consider changing your job or occupation.

Other stress-guards include those you have probably heard before, but maybe need to do more frequently such as:

  • Getting adequate rest.
  • Eating a healthy diet.
  • Avoiding excessive alcohol intake.
  • Living in a way consistent with your core personal values.
  • Developing social networks of friends and support.

Anger in The American family – How to stress guard your family

Joe and Emily live in Southern California with their three young children. Both work and must commute 2 hours daily on busy freeways, often not getting home until 7:30 PM, exhausted and depleted. Stressed, they have little patience for the antics of their young children resulting in constant shouting matches, defiance on the part of the children, continual yelling back and forth, and escalating family tension.

As this case example illustrates, stress is often an underlying cause of anger in family members. Sometimes the stress is caused by events outside of the family which family members then bring into the home; other times the behavior of family members causes stress and tension in the home. In either case, it becomes a problem when parents find themselves constantly yelling at their children or disagreeing with each other on parenting strategies. In the meantime their children continue to do what they please—or continue bickering and fighting with each other. Between the adults, stress can be a major factor in marital unhappiness and ultimately divorce.

How Stress can affect individual family members

Joe and Emily both suffered individual stress symptoms including fatigue, irritability, angry outbursts, headaches and a discontent with their lives. They began feeling increasing distant from each other. Their children were also stressed-out- being tired, irritable, cranky, and demanding of attention. They often fought with each other and actively did things to get each other in trouble with their parents.

Signs of the stressed family system

Just as individuals can become overloaded and stressed-out, so can families.
To understand how this can happen, we must remember that families such as Joe and Emily’s are the basic building block of our society – and of most societies. Families consist of two or more people who share goals and values and have a long term commitment to each other. It is through the family that children are supposed to learn how to become responsible, successful, happy, and well-adjusted adults. When this no longer happens due to stress, we can say that the family unit becomes dysfunctional in that it no longer serves its purpose fully, easily or consistently.

We can recognize the dysfunctional family by noting that parents and children no longer turn to each other for support, encouragement, guidance, or even love.

Such family members may continue to live in the same house – but often don’t feel emotionally attached to each other, perhaps start living independent lives, and unfortunately don’t view their family as a warm place to retreat from the stresses and demands of the outside world.

Five Tips to Stress-Guard your family

  • Tip #1 – Teach your children “resiliency” — the ability to handle stress and respond more positively to difficult events. Specific ways children can practice “bouncing back” include having a friend and being a friend, setting new goals and making plans to reach them, looking on the bright side, and believing in themselves.
  • Tip #2 – Institute family rituals to provide stability. Have a way to leave each other in the morning, and to re-connect in the evening; have a Sunday morning ritual or a Friday night family pizza ritual. Rituals create a sense of security and predictability – both of which are excellent stress buffers.
  • Tip #3 – Model and teach your children conflict resolution skills. Your children learn how to handle conflict partly by watching their parents. All couples have conflicts; better parents model good conflict resolution skills for their children. These skill include compromise, calm discussion, and focus on problem-solving. If there is much sibling conflict in your home, encourage your children to find a way to resolve their own conflicts rather than jumping in and punishing one or another child whom you think (maybe wrongly) is the troublemaker.
  • Tip #4 – Practice stress inoculation basics. This includes proper nutrition for family members, exercise, and adequate sleep each night. The family may also want to look at time management—and how better time management might reduce both personal and family stress.
  • Tip #5 – Minimize criticism and take time each day to be supportive to each other. Excessive criticism is extremely harmful to both children and marital partners, while emotional support by family members is an extremely important buffer to family stress.

Five skills to deal with workplace anger

Leroy was a superstar in the Real Estate business, producing three times the monthly business of his nearest coworker. He was a driven, highly competitive young man who saw his manager as getting in the way of even higher production.

Tension turned to irritability. Yelling and shouting followed. On the day he was fired, he shoved his manager in front of alarmed coworkers who reported his behavior to HR. Anger management classes were required, along with a one month interim, before reinstatement would be considered.
As this case example illustrates, workplace anger is costly to the employee, the company, and coworkers. Studies show that up to 42% of employee time is spent engaging in or trying to resolve conflict. This results in wasted employee time, mistakes, stress, lower morale, hampered performance, and reduced profits and or service.

Clearly, poorly handled anger, frustration and resentment sabotage business productivity. Was Leroy justified in his anger? What skills should he learn to prevent future episodes?

Skill 1 – Anger Management

Using anger management skills, Leroy can clearly learn to control his behavior and communicate needs in a socially acceptable manner without disruptions to work and morale. The issue here is not if he was justified in being angry; it is how to best deal with normal angry feelings. A key ingredient to managing anger is learning to change “self-talk”- that inner dialog that creates or intensifies angry feelings.

Skill 2 – Stress management

Leroy was clearly under a great deal of stress, much of which was self-imposed. Stress often triggers anger responses. Managing stress can help prevent anger outbursts, as well as reducing employee “burnout” and hampered performance. Effective stress-reduction strategies include learning breathing techniques, adjusting expectations, improving time-management, and finding a way to mentally adjust your mind-view and self-talk so that stressors loose their power to stress you out. Other effective stress-reduction techniques include watching your nutrition, getting proper sleep, and taking care of your body through exercise.

Skill 3 – Emotional Intelligence

Popularized by psychologist Daniel Goleman, much research shows that increasing “EQ” is correlated with emotional control and increased workplace effectiveness.

What is “EQ” exactly? According to Goleman, it is “the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.”
Fortunately, skills to improve your emotional intelligence can be learned. The critical EQ skills ones are empathy and social awareness. Empathy is the ability to see the world from the viewpoint of the other person. Lack of empathy is at the root of much anger and conflict because inability to see things from other points of view causes communication problems and frustration. It also causes employees, co-workers and managers to sense a lack of caring or concern for their well-being which is de-motivating in the workplace.

Social awareness is the people-skill of being sensitive to how we are coming across to others in the workplace. Many people are referred to anger management programs because they are seen by others as hostile, insensitive, or perhaps even degrading toward others. Persons with high EQ are constantly monitoring their own behavior as well as feedback from others as to how they are being seen by others. They then are flexible enough to modify their approach to get a different result, if needed.

Skill 4 – Assertive Communication

Communication problems frequently lead to misunderstandings, conflicts with coworkers and hurt feelings which may hamper concentration and work performance.
Assertiveness is not aggression, but a way to communicate so that others clearly understand your needs, concerns, and feelings. It starts with the familiar advice to use “I” statements instead of “you” statements which can sound accusatory, and may lead to defensiveness instead of cooperation.
Other communication improvements include acknowledging the concerns and feelings of others in your interaction with them, and being more sensitive to what others are saying to you “beneath the surface.”

Skill 5 – Acceptance

While sometimes workplace anger is manifest in “exploding.” other times it is born of grievances held by employees over any number of workplace issues. Much research shows that learning to accept and let go of the wrongs done to you can release your anger and resentment. This, in turn, may improve your health, and help you focus on your job instead of your negative feelings.

Is “acceptance” easy? Of course not. Nor does it mean that you think that whatever happened to you was right, or that you have to like the offending person. What it does mean is “letting go” of the negative feelings you now experience when you remember a negative experience or you encounter the offending person.

The Eight Tools of Anger Control

It seems that anger is everywhere in our society. One just has to read the newspaper daily or watch the evening news to conclude that controlling one’s angry feelings is a major challenge for many adults, teens, and children.

Uncontrolled anger is a major factor in domestic violence and spousal abuse, in aggressive driving violations, in workplace rudeness and disruption, and in marital conflicts and family fights. Several large and respected studies have shown that one-third of couples studied at least one incident of domestic violence during the course of their marriage. The same study found that about 1, 500,000 children per year are severely assaulted (kicked, punched, beaten up, burned) in their homes.

Managing angry feelings requires mastering specific thought and action skills and then practicing these skills on a daily basis. The costs to persons who do not learn how to regulate their negative emotions are high and include increased risk of relapse, loss of relationships, conflicts at work, loss of respect in the eyes of loved ones, and lowering of self-esteem.

A particularly high cost of anger is on your children. The effect of children witnessing extreme conflict in the home can be devastating—more harmful most of the time than a parental divorce. It is estimated that between 2.3 million and 10 million children are exposed to intimate partner violence each year in the United States alone.

Although many adults believe that they have protected their children from exposure to domestic violence, 80-90% of children in those homes can give detailed descriptions of the violence experienced in their families.

What is Anger?

We view angry feelings as a normal emotional reaction to frustration in our everyday world. It is natural to become angry when we have a goal and this goal is blocked in some way. Anger isn’t just one emotion, but a family of emotions that are related to each other both in our brains and in our behavior. People often give a variety of names to their angry feelings, which range from mild irritation to rage.

Once anger begins, it generates changes in our expressions, our faces, our voice, and changes in the way we think. It also creates impulses to action. In fact, the purpose of emotions such as anger is to organize and mobilize all of our bodily systems to respond to our environment in some way.

Anger, like all emotions, is regulated by that section of our brain called the “limbic system” (located in our mid brains beyond our inner ear) Emotional memories are stored in the “amygdala” and other structures which are located in this limbic system.

You may experience anger now in your life which may actually be caused by a mixture of what is triggering it now and experiences you have had in the past—even if you don’t remember them. This “old anger” is activated by your brain in its attempt to protect you— even though the original danger is no longer present.

It is up to the thinking part of the brain, our frontal lobes, to find a way to deal with the angry feelings the amygdala and other brain structures have set in motion. Fortunately, as thinking human beings we have the unique ability among mammals to have choices regarding how we will deal with our feelings.

My Model of Anger Management

In our view, anger management is NOT about never getting angry—that would be an impossible and ridiculous goal because angry feelings are “hard-wired” in your brain and probably serve a protective and survival function.

Rather, anger management is about learning how to regulate and express those natural angry feelings in a way that makes you a more effective human being. Persons who manage their anger well have better relationships, better health, and more occupational success than those who manage their anger poorly. They also get more of their needs met without antagonizing loved ones or colleagues.

Learning to manage anger involves mastering the eight tools of anger control that we have found to be highly effective in our local anger management classes. This model of anger management is not therapy and does not dwell on the past or the underlying reasons for anger. Rather, our approach is psycho-educational, skill-building, and practical drawing on recent research and findings in neuroscience, marriage/relationships, stress management, and the emerging science of happiness and optimism.

The Eight Tools of Anger Control

Tool 1 – Recognize Stress
Stress and anger tend to go hand and hand. The higher one’s stress level, the easier it is to allow our anger to get out of control. It is a challenge for most of us to manage our stress levels in a complex world with many demands and expectations. Learning stress management techniques us an effective way to reduce the physical, behavioral, and emotional problems caused by too much stress.

Stress is often the trigger that takes us from feeling peaceful to experiencing uncomfortable angry feelings in many common life situations. Whether the stressor is external or internal, scientists have discovered that the major systems of the body work together to provide one of the human organism’s most powerful and sophisticated defenses; the stress response which you may know better as “fight-or-flight”. Before your stress response turns into anger or aggression, use stress management strategies to get it under control.

Tool 2 – Develop Empathy
Have you ever been in a restaurant and noticed that the customers at the table next to you were speaking louder than anyone else? It was as if they had no idea that they were being so loud and intrusive to the rest of the patrons. This lack of awareness is often a sign of not being emotionally or socially alert. Or, have you ever been in a situation where you tried to express your feelings and it backfired in some way?

Some of us are very good at knowing how we feel and expressing it, while others struggle to do so. It is crucial to express emotion in order to relate to those around us. Our ability to know how we are feeling as well as our ability to accurately sense the feelings of those around us help us make positive connections with others. This characteristic is often called “empathy.”

To empathize is to see with the eyes of another, to hear with the ears of another, and to feel with the heart of another. Lack of empathy leads to poor communication and a failing to understand others. To manage anger, it often helps to see our anger as a combination of other people’s behavior and our lack of empathy toward them or their situation.

Tool 3 – Respond Instead of React
Many times we become angry because we find people and situations that literally “push our buttons”, and we react just like a juke box that automatically pulls down a record and starts playing when you make a selection. Rather than reacting to anger triggers in this fashion, you can learn to choose how to deal with frustrating situations — to respond rather than automatically react like that juke box.

There are many advantages to learning to how be more flexible in dealing with the stresses and frustrations of life. At the top of the list is a sense of empowerment. It just feels good and powerful to know that you are in charge of your response, rather than being controlled by other people or circumstances. Many people notice their anger level going down as their feeling of empowerment goes up.

Tool 4 – Change That Conversation With Yourself
“For some reason whenever I get upset I am always putting myself down” said one woman in an anger management class. “Even my friends tell me I am just too hard on myself”, she said. When I get upset, I will often say things like, “I’m such a loser”, or, “if I don’t make it on time, everyone will think I’m a jerk”, the woman explained. “Sometimes I even tell myself that I am worthless and stupid when I make mistakes.”

A crucial tool in dealing with angry feelings is that of challenging that conversation with yourself. Like the woman described above, you are constantly telling yourself all kinds of things which cause you to have certain feelings or emotions—even though you may not realize it. Learning to change that “self-talk” empowers you to deal with anger more effectively in terms of how strongly you feel the anger, how long you hold onto your anger, and how you express your anger.

Tool 5 – Communicate Assertively
Good communication skills are an essential ingredient to anger management because poor communication causes untold emotional hurt, misunderstandings, and conflict. Words are powerful, but the message we convey to others is even more powerful and often determines how people respond to us and how we feel toward them.

Anger expressed toward others is often a misguided way of communicating a feeling we have or a need that is not being satisfied by other people or situations. Assertive communication—as distinct from aggressive communication— is a set of skills to honestly and effectively communicate how you feel and how you are responding to things—without getting angry or hostile about it. 

Tool 6 – Adjust Expectations
Have you ever been told your expectations are too high? Anger and stress can often be caused when our expectations are too far apart from what is realistic to achieve. In other words, anger is often trigg

ered by a discrepancy between what we expect and what we get.Learning to adjust those expectations—sometimes upward and other times downward—can help us cope with difficult situations or people, or even cope with ourselves. In marriage, research shows that much anger is caused by trying to solve problems which are unsolvable and perpetual. Successful couples learn to live with each other around these issues rather than getting angry about them.

Tool 7 – Forgive But Don’t Forget!
Anger is often the result of grievances we hold toward other people or situations, usually because of our perception and feeling of having been wronged by them in some way. Resentment is a form of anger that does more damage to the holder than the offender. Holding a grudge is letting the offender live rent free in your head.   Making the decision to “let go” (while still protecting ourselves) is often a process of forgiveness – or at least acceptance – and is a major step toward anger control.

Tool 8 – Retreat and Think Things Over!
Jim and Mary Jones loved each other deeply, but often went into horrific verbal battles over any number of issues. However, they were unable to give each other “space” during an argument insisting they solve the issue immediately. Even worse, Mary often physically blocked Jim from leaving and would follow him from room to room demanding discussion. Needless to say, this is a dangerous practice as it can escalate levels of anger even further and cause partners to do and say things they don’t really mean and may later regret!

Research shows that we are pretty much incapable of resolving conflicts or thinking rationally in an argument when our stress level reaches a certain point. To avoid losing control either physically or verbally, it is often best to take a temporary “time-out” – and leave.  This tool of anger management works much better if (a) you commit to return within a reasonable amount of time to work things out, and (2) you work on your “self-talk” while trying to cool down.

8 things you can do TODAY to prevent angry partner blowups

Spending so much time together in social isolation during the pandemic is bound to challenge the patience and coping skills of many partners. Fortunately, new technology has been developed to help you stay calm called “Gaze-Spotting” based on the original work of Dr. David Grand, developer of a technique called Brainspotting.

STEP  1 : Walk away from hearted argument, telling your spouse you need some time to calm down- but that you promise you’ll return later to work it out. Do not yell, call names, or be nasty. 

STEP 2 : Sit in a comfortable place where you an be alone. Mentally scan your body from head to toe. Become aware of where in you body you feel the tension, the anger or the frustration with your partner that triggered your anger. 

STEP 3 : Also Notice in your body where you feel the most calm, grounded, and centered.

STEP 4 : Focus your awareness to this grounded, calm body place. Stay there for 10-15 seconds. Notice where your eyes are focusing while having your attention on your body calm place.. (You can do this with your eyes opened or closed.) Let your eyes settle on a spot (called a gazespot) and maintain that eye position. 

STEP 5 : As you keep your eyes on this “Gazespot,” focus on the argument you just had with your partner. While you think about it keep your eyes on your Gazespot.

STEP 6 : Think of how irritated you are at your partner and notice how activated you are around it. Pick a number from 1-10 which you will use as a gauge to represent the degree they have triggered your anger. 0 is neutral and 10 is highly activated. 

STEP 7 : Without judging, continue to observe your thoughts as you gaze at your Gazespot and bring your awareness to your calm body place. Your mind may wonder as you keep your gaze on the spot. Just notice without directing your thoughts. 

STEP 8 : Continue to observe what is going on in the various parts of you mind with curiosity, but try not to have expectations or  judgement about what is going on. 

Think about the original issue with your partner. How are you feeling now? Take an AngerCheck from 0-10. Continue a long as you like. End when you are ready and note your brain will continue to process.

FOR MORE INFORMATION ON THIS ANGERCHECK TECHNIQUE, SCHEDULE A CONSULTATION WITH DR FIORE BY CALLING 714-745-1393 or click here to schedule an appointment yourself

Successful Couples Repair Conflict

Let’s face it. All couples fight. In successful relationships as well as others. Having fights is not necessarily a sign that your relationship is doomed to failure.

If all couples fight, What then makes the difference between successful vs unsuccessful relationships?

Simply put, one major difference is having the skills and ability to repair the emotional damage done during the fight. Some couples simply can’t get past it and simmer for days, weeks, even months. I know of one couple that kept a resentment for years. They didn’t divorce – they simply built a wall between them and added a few more bricks every month until there basically was no hope of reconnecting.This couple slept in separate bedrooms, rarely talked to each other, ate meals separately and kept separate financial resources. They basically were roommates.

Other couples fortunately have better skills and can bounce back from a conflict, a bad behavior on the part of one or the other, or from the pain of a grievance. Some couples just know how to do it. Mary and Jim were such a couple. They were a young professional couple with no children but strong personalities and a strong need for autonomy. She often wanted to do something that he considered irresponsible or not practical (she was an artist). He would “question” her on it (which she heard as a challenge). Her response? Anger, saying to herself “he is not going to tell ME what to do.” He replied that he was not trying to tell her what to do, he was just inquiring as to what was going on.

This led to an escalating fight with each “pushing the buttons” of the other until they no longer could stand to be in the same room. In effect, they had activated each other’s psychological alarm system so both their brains were now in a “fight and protect” mode. So they sulked for a while, until their nervous systems calmed down to normal levels. This allowed one of them (Mary)to quietly say “I’m sorry.” Then came, “I really love you and can’t imagine life without you.” Jim then said, “Let’s get on the same team and figure out a solution to the issue.”

More generally, partners with good repair skills do with following:

  • They keep the relationship itself in mind when arguing over an issue. It’s not only about “winning” – certainly not at the cost of rupturing the relationship. They WANT the relationship to work. They strive for emotional connection and harmony.
  • They realize that not all couples problems are fixable – some issues will always be there. The trick to repair is to learn how to live with each other around the issues rather than trying to change the other person to make them less irritating to you. The challenge is to cope (within reason and without losing your “self” in the process) better while finding ways to satisfy each other’s needs.
  • They are mature enough to realize that their partners have a perfect right to their own opinions and ways of doing things. They try to drop judgment and instead strive to understand their partner better.
  • Finally, couples with good repair skill do not bring up the past to use as a weapon. They stick to the current issue without slamming their partner with insults, name-calling, accusations, or “dead cow” issues.
AngerCoach Online

Couples Conflict – The Dance of Anger

Jim and Sally have been married for 10 years. They argue so much that friends invite them for dinner a lot because they provide the evening’s entertainment with their bickering and constant conflict. Their arguments are over many of the same issues over and over again. They just seem to trigger angry responses in each other and it is never ending. Watching them reminds one of seven year olds fighting in the sand box.

If you took a picture snapshot at any point in time you might think that one of them is the culprit starting the fights. But, taking a snapshot at another point in time might give you a different impression, as you observe the “victim” actually now provoking their partner.

Truth is, they are in a strange, intimate dance with each other even though they probably don’t realize it. Psychologists might say that we are observing the battle of part of the brain called the amygdala, an almond-shaped structure in the limbic system. It is in the amygdala that hurts, pain and anger are stored. Its purpose is to protect you from harm, even though the threat is not physical but the verbal assaults of your partner. So, it immediately prepares you for fight and survival. You are programmed to attack back,to protect yourself.You are reacting on a nervous system level but may not be aware of this fact. It happens so rapidly that things can spin out of control before you know it. And the anger dance begins.

The “Issue” Is Not The Only Issue
It may appear that you are fighting over the kids,who should do the dishes, or how much money you should spend on a new car. But you are also fighting on deeper levels often without your awareness. My experience with many scores of couples is that you are really fighting because you are triggering in each other old ways of feeling or behaving toward someone you love which you learned as a child from caretakers or others. Under stress, your brain reverts back to that earlier learning, never mind that you are now an adult professional, a responsible community member, and a parent. So, instead of being a reasonable human being, you become that petulant child who is not getting his way, you grind on your partner over minor infractions to wear him or her down (just like you wore down your parents), or you openly rebel to communicate feeling hurt and rejection.

In the heat of battle. many partners forget to pay attention to the damage they may be doing to the relationship itself in how they are fighting or arguing. They focus on winning the battle, but lose sight that they may be losing the war. What good is winning the argument if you are pissed at each other afterward or experiencing feelings of hurt for days or weeks? Successful couples broaden their lens and see that they must always be aware of how what they do or what they say will affect the relationship itself. Successful partners know that even if they conflict or disagree with the benefits of softening your water, they have each other’s back and they feel secure in knowing that they will be there for each other, regardless of the outcome of the specific argument.

<strongThe Dance of Security
Feeling secure in a relationship seems to be a basic human need. Secure functioning should be a major goal of any intimate connection. When there is secure functioning, partners protect each other at all times, in both public and private. They notice how they are affecting each other. When they emotionally injure each other, they know how to make quick repairs. Secure functioning partners are skilled at being able to quickly change their own emotional state and positively influence the emotional state of their partner. They think in terms of what is best for both of them not only as individuals but also as a couple.

Problem is, partners often come into relationships with different styles of feeling secure. This is because of different backgrounds and different ways of learning how to “attach” to loved ones. Unless partners learn to deal with each other’s styles of attachment, they will trigger INSECURITY in each other which often leads to anger and other negative emotions.
Jim, for instance , doesn’t believe in talking in public about personal things; he believes in strict boundaries. He is self-contained and doesn’t turn to others for emotional support or problem-solving. Sally, on the other hand, loves to talk and to share everything with everybody, especially after a few glasses of wine. Talking and getting feedback from others helps to regulate her emotions and feel good and connected with others. She firmly believes that Jim should love her no matter how she behaves in public; if he shows disapproval, this means he doesn’t really love her (in her thoughts). She doesn’t see that she is doing anything wrong.

Clearly, they are working against each other. That which reduces her anxiety, increases his, and vice versa. She becomes more and more angry and resentful as he pulls away and increasingly avoids her. He doesn’t deal with anger directly, so he starts to “passive-aggress” her by snipping,jabbing, innuendo and sarcasm. She fights back by denying him sex later that night. He complains. The next day she accuses him of not loving her for her and says that he is emotionally unavailable and she can’t stand it any longer. The dance is on but it is anything but a fluid tango….it is more like a war dance.

Putting the Pieces Together
Partners come in all sizes and shapes emotionally, many with ragged edges which we sometimes don’t see until later when the dating hormones settle down. At this stage, sometimes partners worry they are fundamentally incompatible with each other, that they may have made a mistake or that they were deceived by the other who is now clearly showing a different side to their personality. In couples therapy, we explain to the partners that they are probably going through a developmental period in which they are challenged to learn how to function as individual yet learn to do things differently so as not to trigger insecurity and anger in the other.

The simplified principle is this: Instead of trying to change your partner,find a way to give your partner what they need so they will be more motivated and eager to give you what you need. Both of you will feel more secure and will co-create what Dr. Stan Tatkin calls “the couple bubble.”

In our case example, Sally and Jim both have hard-wired (and different) styles of attachment and ways of regulating their emotions to feel comfortable. It is highly unlikely that either can change this. They can greatly decrease their levels of conflict, however, by accepting the differences between them and doing things to make the other more emotionally secure. Each needs to ask himself/herself what they are doing to make their partner feel better, not worse. They need to further ask themselves why they are doing things (like bringing up personal marriage thing in public) that they know emotionally (and socially) harms their partner. Or why Jim doesn’t share more with Sally when he knows that she needs this to feel secure inside and feel loved.
If we love someone, shouldn’t job number one be to try to make them happy (within reason) and be a source of need satisfaction for them (as long as it is reciprocal and we are getting it back)?

10-hour local anger management classes

Defensiveness Can Destroy Relationships

How would you describe a “defensive” person? To me, a defensive person is always blocking other people, like a defensive back on a football team. Keeping them out. Not letting them get close. Not letting others influence them in any way. Defensive people are poor listeners because while you are talking they are preparing their comeback instead of truly listening to what you are saying. In their minds,they will admit nothing, they HAVE to be right, they are unable to acknowledge weakness or wrongness of any kind, and even simple mistakes signify to them personal inadequacy, unworthiness, or failure.

In my experience, defensiveness is one of the major blocks to effective couples communication. Some couples spend hours explaining their actions, their thoughts, their feelings, or their viewpoints – all to no avail in terms of clarifying or resolving the issue at hand.

Defensive people use numerous strategies to defend themselves from emotional attacks including denial (“No..it isn’t that way, I didn’t do it, I didn’t mean it, that wasn’t my intention, etc), justification (“OK, I did do it but only because……”), arguing as to why it was the right thing to do even if partner thinks it wasn’t, and excuse-making(“I was tired,” I didn’t think it would bother you, it was…..”)

The truly defensive partner self-defines “reality” – what they say goes, regardless of your opinion or other evidence. If you disagree they may say things like, “are you calling me a liar?” They may also degrade you or diminish you in order to invalidate your viewpoint: (“What would you know? You couldn’t even finish college.”)

The overly defensive person often subtly shifts blame for a problem or issue from them back to you. Its YOUR fault- not theirs that no one picked up your child at day care at 4:40 because each thought the other was going to.

The defensive person’s ego is always at stake when arguing. You ask a question, they answer in a way which anticipates your NEXT question in order to protect or shield themselves. Example: Did you remember to cancel the delivery for today? Answer: “It really doesn’t matter because I’ll be home next week which will be better anyhow because…….”

Denial is one of the major weapons used by the defensive person. People who deny just have an amazing ability to change things around in their mind until reality fits. I encountered the best example of this with my own family recently. My 91 year old father and I visited the homestead where I grew up in Cleveland, Ohio. Or, I should say, we tried to. My childhood house address had been 3648 W.58th Street.Trust me, I had to repeat it many many times to my mother in case I got lost and had to tell a policeman where I lived)

Upon arrival with my dad recently, we discovered there was no house left standing that had the address 3648. Only houses with address 3650 and 3646 stood in front of us. No 3648. A man walking by explained that 3648 had burned down a number of years ago. My father (who is NOT senile and is perfectly rational most of the time) absolutely could not accept that fact. “Must be a mistake.” “3648 wasn’t our address…. It was 3850… there IS our house…..that guy doesn’t know what he is talking about….etc.” To this day, he still believes that our house is standing right there where it has always been.

Just like I always tell my patients: PERCEPTION IS REALITY. BUT NOT NECESSARILY THE TRUTH.

Defensive people are handicapped because they block out reality which means they cannot accept influence or correct information from outside of their own beliefs or misconceptions. They are often inflexible and rigid. They remain like a rock. The harder you try to change their mind, the deeper the trench they dig.

Another man I knew was absolutely inflexible – that is to say, defensive – on the idea of how family members potentially can relate to each other. His wife would have the family watch a feel-good programs like “Parenthood” or “Hallmark Hall of Fame Specials” where family members actually showed affection for each other, talked over issues instead of getting angry, and generally cared for each other and had each other’s back.
Then, she would say, “why can’t we be like that?”

Our defensive and rigid husband denied that ANY family could be like that….NOBODY communicates that way in a real family. There was NO WAY their family could do it like that. No openness to possibility, no acknowledgement that the way he did things might not be the right way.

If you are a defensive person, try to be more flexible and open. What you perceive as a threat may actually be the act of someone trying to help you- not hurt you.

If you have to cope with an overly defensive partner or other family member, try a softer approach in how you present things. Unfortunately, yelling, screaming, demanding or insisting that you are right only makes a defensive person more defensive.

Strike and then back off and try a different approach toward reaching them. Or, try humor.Slide in under the radar more often rather than hitting them with the force of a Mack truck- and see if you get better results and less defensiveness.

AngerCoach Online

Anger Management Class is a big step for some

It is a huge step for some people to commit to an anger management class.

Recently we had one fellow who was angry because he had to attend anger nursing courses. He shared that he came early, circled the building and then drove away, deciding that he was too angry to walk up the stairs to the class.

As he was driving away, it occurred to him that if he was angry at the anger management classes, maybe he did indeed have a problem.

So, he turned around and came back.

It takes a lot of courage to start a self-development program. It starts with the acceptance that one has a problem, a decision to overcome fear or resistance, and then a commitment to do something about it.